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Displaying 1-20 of 54 Questions Following (Page 1 out of 3) Query Zero: 1 Which conversation protocol is usually utilized between an Avaya Environment SIP enablement Provider (SES) and the Contact Center Manager Machine (CCMS)? G: Docs and Configurations user-nwz Desktop 1.JPG A.
TLS Present Answer Response: C Question Simply no: 2 You are usually installing Get in touch with Center manager Boss (CCMA) on a server that has been loaded from a prebuilt image became a member of to the customers site. The server does not really have a DVD-R0M driven, so yóu are usually installing from a Dvd movie image distributed over LAN. During the set up, you encounter several error messages: - Run-time mistake - (800005000); ASDI Error; an unacceptable directory pathname has been passed. Screenplay: G: Avaya Agreement Center CCMA ADAm ADAmScripts IceinstallADM.vbs; thé machine is not really operational. Code: 8007293A - Mistake 0x8007203A on getObject method. The installation continues through the error messages and reports success.
What should you do to make certain the reliability of the CCMA software installation? Set up of active directory lightweight Domain Providers (AD-LDS) may survey transient mistakes when set up on a server that is certainly already a site member, but if the set up status pointed out achievement, all CCMA elements were installed correctly. Disable Data Execution safety (DEP) on the machine, uninstall CCMA, and after that reinstall CCMA. Uninstall CCMA, run networkSetup.softball bat from the Dvd movie image, reinstall CCMA, and after that run NetworkSetupReset.softball bat from the Dvd movie picture. Uninstall CCMA, eliminate the server from the domain, rejoin it to the area, and then reinstall the CCMA software program. Show Solution Response: M Question Zero: 3 During set up of Get in touch with Center Manager Server (CCMS) on a standalone machine, an mistake message can be displayed.
The set up ultimately fails. What would you do to identify the trigger of the set up mistake? Examine the set up overview and outcomes data files in Chemical: System Files Avaya Resources html. Examine the record files in G: Avaya Logs Sysops. Examine the record documents in M: Avaya Wood logs CCMS. Examine the Home windows Application event log. Display Answer Answer: C Question Zero: 4 At an raised level, engineers have created the structures ol SH' aróund ttv varlel Ies of component t.
Which SIP component is made up of two subcomponénts, where one element initiates Drink the other element responds to demands? User Realtor B.
SIP Gateway Manager C. Back to-Back User Ag G. SIP Machine E.
Drink Gateway Present Answer Solution: A Query Zero: 5 Which Avaya Aura Contact Center (AACC) historical report includes the period of appearance, Automatic Number Id (ANI), responding to agent, and last personality for specific calls? Connections Details document B. Contacts Received by Skillset statement C.
Contact Summary statement D. Contact Therapy report Display Answer Answer: D Question No: 6 Real-time displays on a standalone Agreement Center manager Administration (CCMA) are not being up to date with information.
You believe that the CCMA machine is not receiving real-time information from the Get in touch with Center Server (CCMS). Which device on the CCMA server can he used to figure out whether actual time data is getting obtained from CCMS? RTR Monitor from the CCMA Construction utility M. IceRTDTrace.exe D. MCast.exe Show Answer Solution: T Question Simply no: 7 Which two creation technologies are usually backed for Avaya Aura Contact Middle (AACC)? (Choose two.) A.
VMWare vSphere 3.0 W. VMWare vSphere 4.0 M. Microsoft Hyper-V Chemical. Microsoft Virtual Server Elizabeth.
XenSecure Xen 3.1.2 Display Answer Reply: B,C Question Zero: 8 In a SIP enabled contact middle deployment the Avaya Atmosphere Unified Marketing communications platform. Program enablement Providers (AES) and Get in touch with Center Manager Machine (CCMS) connect over a marketing communications channel using. TLS Display Answer Answer: A Issue No: 9 In the Avaya Environment Contract Middle (AACC) Drink environment, when a call is displayed to an agents telephone, the Avaya Feeling Agent Desktop computer (AAAD) also alerts the agent to the inbound contact. The contact may be answered possibly via the phone or AAAD.
lf the agent utilizes the AAAD to respond to the call, which protocol is used between AACC and the change to sign off-hook? TR87 Show Answer Reply: A Issue No: 10 Which two resources can be used to uninstall Avaya Environment Contact Center (AACC) software program? (Choose two) A new. The Setup.exe on the AACC set up DVD M. The Uninstall.exe situated in Deb: Avaya Get in touch with Center Normal Components D.
The Home windows 'Add/Remove Programs' application Chemical. The Windows 'Applications and Functions' application Y. The 'Uninstall Contact Middle' application located in Begin >All Programs >Avaya >Contact Center. Display Answer Solution: A,E Issue No: 11 The SIP CTI hyperlink between Drink Avaya Feeling Contact Center (AACC) and Application Enablement Solutions (AES) utilizes secure communication. Which three goals does secure communications frequently target to obtain? Confidentiality, Integrity, and Authorization B. Access handles, Encapsulation, and Encryption D.
Public Essential, Private Key, and Token N. HTTPS, SSL, and TLS Present Answer Response: A Question Simply no: 12 You wish to set up the Service Packages on your Avaya Environment Contact Middle (AACC) company- resident machine which includes Contact Center Manager Server (CCMS), Contact Center Supervisor Management (CCMA), and Communication Handle toolkit (CCT). You have downloaded the Services Packages from the Avaya web site. How can the Provider Packs he installed using the Contact Center Patch Manager?
Include the folder filled with each spot to the repair directory listing in the Contact Center Patch Manager, after that click 'Check out for Improvements' to locate all Program Packages. The selected files will I scannéd, and the fresh service Packages will become offered for set up. Browse for the top level folder which contains all files where Assistance Group tiles are located, then click 'scan for Improvements' to locate all Provider Packages. The selected folder and all files and all foIder underneath it wiIl become scanned, and the fresh Service Packages will be provided for set up. Duplicate all Provider Pack data files to the folder which had been utilized to set up the prior place of Provider Packs, then begin the Get in touch with Center Repair Supervisor. The previous folder will become scanned automatically and all new Service Packs will be offered for set up.
Copy all Service Pack documents to N: Avaya ServicePacks, then begin the Get in touch with Center Plot Supervisor. The fresh Service Packs will end up being automatically detected and offered for Installation. Show Answer Solution: M Question Simply no: 13 Which two choices are accessible (or controlling the era of licensing alerts by a standalone Avaya Media Server (Avaya Master of science) (Choose two.) A. Avaya MS Nodal Licensing alerts are usually disabled by default. Licenses Exhausted D. Real Time Usage Dynamic License Percent D.
Utilization above tolerance E. Windows Event Audience Windows Logs Programs and Services Show Reply Answer: W,D Query No: 14 While Analyzing an Problem with an Avaya Atmosphere Contact Center (AACC) Get in touch with Middle Manager (CCMS), you discover that the Job Circulation Executor (TFE) frequently restarts.
In an effort to find out the result in of the restarts, you choose to review the TFE journal file. Which document includes the most latest TFE wood logs? Deb: Avaya Wood logs CCMS TFE 1.log N. G: Avaya logs CCMSTFF 1.log M. Deb: Avaya Records CCMSTFE5.log D. Chemical: Avaya Records CCMS CCMSTFE1.record Show Response Answer: C Question No: 15 Which home windows Event Viewer folder contains Communications Handle Toolkit (CCT) audit, mistake, and protection log data files?
Windows Occasion Viewer Records Applications T. Windows Event Viewer Wood logs System M. Windows Event Viewer Logs Security N. Windows Occasion Viewer Programs and Services Show Response Reply: N Question Zero: 16 You are usually experiencing problems with tone of voice treatments being performed to callers. You believe there may l problem with thé Avaya Mass media Server (Avaya Master of science). Where would you move to discover Avaya Master of science related errors?
The Windows Application Occasion Journal on the Avaya MS server T. The occasion logs located in N: Avaya Records MAS on the Avaya Master of science server M. The Alarm Viewers in the Avaya Master of science Server Power on the Avaya MS server M. The Alerts web page in the System Status section of the Avaya Master of science Element Supervisor Show Reply Reply: G Question No: 17 While troubleshooting problems sending e-mail from a Contact Center Multimedia (CCMM) machine you experience the using error in the tmailManager.record document: javax.internet.ssl.SSLHandshakeException: Could not really find trusted certificate.
What is usually the lead to of the error? The SMTP machine demands SSI, but SSI can be not set up on the CCMM server. A client-side SSI certification is not installed on the CCMM machine. An wrong port provides been stipulated for SMTP SSL marketing communications in the EmailManager settings.
The certificate for the Certificate Expert (CA) used to signal the SMTP server's SSL certification demands to become added to the EmailManager's i9000 CA certification list. Display Answer Answer: A Query Zero: 18 When initiating a easy SIP call, the SIP architecture uses an INVIII technique message. Which two areas would you analyze to figure out that an INVITE message has been started when doing a trace for a Drink call? Call-ID:, Contact: B. Demand:, Cseq: M.
Contact:, Cseq: At the. Demand:, To: Present Answer Solution: Deb Question Zero: 19 What will be the optimum recommended Processor utilization for SIP-based Agreement Center manager Machine (CCMS)? CPU utilization must not go beyond an common of 25% over any 15-small period. CPU utilization must not go beyond an regular of 50% over any 15-tiny span. CPU utilization must not really go beyond an typical of 70% over any 15-minute time period. Download adobe lightroom 6 free trial. CPU usage must not go beyond an average of 70% over any 30-small interval.
Present Answer Solution: B Question Simply no: 20 When attempting to sign on to Contact Center Manager Boss (CCMA) for the first time making use of internet Explorer 7.0, a brand-new supervisor views the message 'ERROR:UNKNOWN!' 0n the login page. None of them the some other supervisors document the concern, and you have logged ónto CCMA yourseIf with the 'wébadmin' account and verified that it is usually functioning normally. What is usually causing this problem and how should it be fixed? The CCMA machine does not really possess a Windows Language Package installed for the language assigned to the boss's account in Gain access to and Partition Administration. You must either set up the suitable language pack or alter the boss's language to a vocabulary that will have Home windows language package installed. The manager is hooking up to the CCMA internet site while logged into the computer as a non-domain consumer.
You must revise the Confidential access construction for the default web site to use the 'IUSRSWC' credentials or make sure that all supervisors only use domain accounts when getting at CCMA. The character encoding will be fixed to an incorrect value in the manager's internet browser.
Fixed the encoding in Web Explorer to 'European European' and then reload the web site. The Website for the CCMA server has not really been added to the list of Reliable Sites in the supervisor's internet browser. Include the CCMA Link to the checklist of Trusted Sites, then reboot Web Explorer and réconnect to the website. Show Reply Reply: D.